FAQ

You can book your storage unit directly online on our website. 
- Get in touch with our experts to determine the most adapted size of box for your needs (m2, m3, duration, access, etc.)
- Receive a personalised quote 
- Validate this quote
- Receive a link on which you validate your invoice and the terms and conditions, then make your payment 
- Visit the agency to present your ID and get access to your storage unit

You can also book your box directly on-site. 
- Contact our experts to schedule an appointment, or come directly to the store during opening hours
- Our team will evaluate your project to better understand your needs and to determine the recommended size of the box 
- Visit our centre and discover our services
- Choose your storage unit and make your payment to start your rental contract immediately or on the date of your choice 
- Enjoy your box!

Once you have booked your storage unit, go to the agency to present your ID and proof of address before you can start storing your belongings in your storage unit.

Using your digital key on your smartphone, you can access our centres and your storage unit whenever you need it. You have access to your Lockall storage unit 7 days a week within the opening hours of your centre. 
To make your access simple and secure, parking spaces are available at our centres (covered parking depending on availability at each site). 
 
Lockall Haussmann Saint-Honoré: reception from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 6 pm. Access to the boxes: every day between 7 am and 9 pm.
Lockall Lognes: reception from Monday to Friday from 8 am to 7 pm and Saturday from 9 am to 6 pm. Access to the lockers: every day between 6 am and 11pm.

Lockall offers a wide range of storage units from 0.5 to 150m2, available according to each site. 
 
Our 1 to 30 m2 storage units, located in the centre of Paris Haussmann Saint-Honoré, are 2.70 m high. The 0.5 m2 storage units measure 1 m on the ground and 1 m high.
 
In Lognes, our storage units from 1 to 150 m2 are 2.70 m high on the ground floor and 2.50 m high on the first floor. 
Special storage units are units larger than 30 m2 and/or units that can be accessed with a vehicle, outside.
 
Our boxes are divided into 5 categories: 
- Box S: from 0.5 to 2 m2
- Box M: from 3 to 6.5 m2
- Box L: 8 to 15 m2
- Box XL: 17.5 to 30 m2
- Special boxes: 15 to 150 m2

Lockall offers you a wide variety of storage spaces. You can choose between our lockers and storage units. 
The 0.5m2 lockers are the ideal size for storing small items in a few boxes, or suitcases, and the storage units measure between 1 and 150 m2 (sizes available depending on each site). 
 
Special storage units are units larger than 30 m2 and/or units that can be accessed with a vehicle, outside. 
 
You can also choose the location of your storage unit from the economy, standard and premium categories. 
Are you in a hurry? Do you need regular access to your storage unit? Make your life easier and choose a premium box. These boxes are located right next to the lifts. 

First of all, you need to make a quick list of your belongings to be stored (furniture, household appliances, large items that cannot be dismantled or packed in boxes, etc.) and estimate the number of boxes to be stored in your future box. The size of the storage unit to be rented will depend on this number, but to optimise the space of your storage area we advise you to stack your boxes and store your furniture vertically. 
The size of your home can help you decide how much space you need to rent. It depends on your layout, but in general, there is a ratio of 1 to 10 between the size of your apartment/office and the size of the box you need. For example, the contents of a 50 m2 flat can be stored in a 5 m2 box. 
- Small items and boxes: 0.5 m2 to 1.5 m2
- 2-room and studio flats: 2 m2 to 4 m2
- 3-room flat: 5 m2 to 6.5 m2
- 4-room flat: 8 m2 to 12.5 m2
- 5-room flat and more: over 15 m2
 
Use our online calculator and don't hesitate to contact our team, an expert will help you to define the most suitable box surface for your needs.

Your storage unit rental can last from a few weeks to several months or even years. There is no maximum duration for your needs. Lockall's storage unit rental contracts are flexible, with a minimum of one month, non-binding and can be adapted to your different needs. Your monthly subscription is renewed every month until you no longer need it and decide to terminate the contract. 

As our contracts are monthly, flexible and non-binding, you have the possibility to subscribe to a smaller or larger box, transfer your belongings, and cancel your old box, according to your changing needs. 
Contact our team for more information.

When you book a storage unit you must take out compulsory insurance to cover your stored belongings. 
Lockall offers a range of tailor-made insurance solutions to choose from depending on the value of your stored goods. The insurance level you choose will appear on your monthly invoices, and will automatically be cancelled with your storage unit once you decide to end your contract. 

The price of insurance varies depending on the insured value of the goods you wish to store in your box and the size of the box you choose. Lockall insurance is available from €10 for lockers, from €15 for an S box, from €20 for an M box, from €35 for an L box and from €50 for an XL or special box.The price of insurance varies depending on the insured value of the goods you wish to store in your box and the size of the box you choose. Lockall insurance is available from €10 for lockers, from €15 for an S box, from €20 for an M box, from €35 for an L box and from €50 for an XL or special box.

The procedures are simplified, you choose your insurance directly during the reservation of your storage unit online or in the agency, it is very simple! 

The price of your box will depend on the size of the box you choose, its location on our site (economy, standard and premium), your chosen insurance level, and the duration of the rental. At Lockall, you are bound to find a storage unit that fits your budget and your needs. 

- Access to your box 7 days a week 
- Secure parking for easy unloading
- Access to your ultra-secure encrypted digital key 
- Free use of handling tools and trolleys to facilitate your move 
- Customer service with a dedicated team to advise you on-site and by phone

We do not ask you for a deposit when you reserve your storage unit. No hidden costs, no security deposit, no file fees, and no unpleasant surprises. 

Lockall accepts payment by debit and credit cards (Mastercard and Visa), and by bank transfer for businesses. 

If you wish to change or cancel your booking, please contact our staff who will be happy to assist you. 
Business customers can cancel their reservation free of charge within 24 hours. 
Private customers have up to 14 days after the start date of the contract to cancel their booking free of charge, once the box has not been used.

Contact our team to notify your wish to cancel your contract up to 48 hours before its expiry date. You must empty and clean your box before leaving. And your account must be paid in full. If not, your cancellation request will not be taken into account and your contract will continue. 
An inventory of fixtures will be made to validate your termination.

If your storage unit is not free and clean on the termination date, your contract will automatically be renewed. 

You will find a wide selection of quality moving boxes and packing materials to protect your belongings in the best conditions in our online shop and on-site. 

The security of your property is our priority. 
Our facility is equipped with 24/7 video surveillance and an alarm system 
Access to the Lockall centre and your storage unit is via an ultra-secure, encrypted digital key that is certified to ISO/IEC 27001:2013, a technology adopted by banks.

Absolutely! You can manage and share access to your box with your friends and family, for a limited time or indefinitely, very easily. Just contact our team and tell them the details of the person you want to give access to your box, and an access email will be sent to them. 

What is not allowed to be stored in your storage unit:
- Objects that are flammable and present a fire or explosion hazard (fireworks, matches, aerosols, lighters, etc.)
- Firearms and their ammunition
- Perishable products (subject to rotting)
- Living or dead animals
- Illegal products and substances (drugs, stolen and smuggled items, counterfeits, etc.)
- Contaminating and malodorous products
- Explosive, flammable, oxidising, toxic, harmful and environmentally hazardous substances (compressed or liquefied gases, oils, acetone, methylated spirits, varnishes, pesticides, heavy metals, hydrogen, chlorates, fuming nitric acid, stain removers, etc.).
*Non-exhaustive list more details in our General Sales Conditions

The workspaces at the Maison des Artisans are only accessible to professionals. To rent a workspace, you must present our sales team with your professional liability insurance and a KBIS extract. 

You can access the workspaces every day between 6 am and 10.30 pm. Extendable hours on request, with a minimum of 72 hours' notice.  

You can reserve a workspace at any time during the opening hours of the commercial reception, subject to availability.

You can start working in your new space as soon as your reservation has been validated by our team.

Our meeting rooms measure up to 30 m2 and can accommodate up to 20 people.

No.

No. You can rent a meeting room for the day and an office or a workshop for the month. 

No. However, we have a fully equipped kitchen with microwaves, coffee machines, and dining tables.

Yes, the entire centre is equipped with high-speed WiFi, which is available free of charge to our customers.

You can park safely in our private parking, which is free for our customers, during opening hours. The parking spaces in front of the sliding doors are only reserved for loading/unloading the storage box.  

External visitors are allowed under the responsibility of the client, must always be accompanied by the contract holder and register at the reception.  

Renting a shared workspace at Lockall is very simple. You pay a monthly subscription fee, and then you pay for each day you use a shared space.

The workshops are not equipped/furnished. You can set up your workshop as you wish. Please note that it is forbidden to drill holes in floors and walls, to modify the electrical installation, and to continuously connect equipment such as fridges, heaters, etc. Everything must be returned to its original state when you leave. 
The fablabs are equipped with workbenches and a toolbox.

Very noisy activities are not allowed at Lockall (please ask our team for more details). 

The fablabs can be used by up to 8 people.
For private workshops, please ask at the reception desk.

We can take care of receiving your packages. You have 48 hours to collect them. After this time, an invoice will be set up. 
Our team can ensure the reception but not the unpacking and storage of your goods.

Facilitate your logistics by having your goods delivered directly to Lockall* (dedicated reception box - monitored by cameras, etc.)

Please refer to the list of prohibited products to be stored at Lockall. 

No.