FAQ's

How can I rent a workspace?

The workspaces at the Maison des Artisans are only accessible to professionals. To rent a workspace, you must present our sales team with your professional liability insurance and a KBIS extract.

Is it possible to access the workspace outside opening hours?

You can access the workspaces every day between 6 am and 10.30 pm. Extendable hours on request, with a minimum of 72 hours’ notice.

How long does it take to book an office, a meeting room or a coworking space?

You can reserve a workspace at any time during the opening hours of the commercial reception, subject to availability.

How soon can I start working in my new office?

You can start working in your new space as soon as your reservation has been validated by our team.

What is the capacity of the meeting rooms?

Our meeting rooms measure up to 30 m2 and can accommodate up to 20 people.

Do I have to pay a deposit to rent a workspace?

No, there is no deposit required.
At LOCKALL, we’ve chosen to offer simple, commitment-free rental terms to make access to our workspaces as easy as possible.
You can book your space without having to pay any security deposit upfront.

Is it possible to rent an office or a meeting room for 1 hour?

No. You can rent a meeting room for the day and an office or a workshop for the month.

Are there any catering options on-site?

No. However, we have a fully equipped kitchen with microwaves, coffee machines, and dining tables.

Are the workspaces equipped with the Internet?

Yes, the entire centre is equipped with high-speed WiFi, which is available free of charge to our customers.

Is there parking on site?

You can park safely in our private parking, which is free for our customers, during opening hours. The parking spaces in front of the sliding doors are only reserved for loading/unloading the storage box.

What is the guest policy for meeting room bookings?

External visitors are allowed under the responsibility of the client, must always be accompanied by the contract holder and register at the reception.

How does renting an office in the coworking space work?

Renting a shared workspace at Lockall is very simple. You pay a monthly subscription fee, and then you pay for each day you use a shared space.

How do I book a storage unit at Lockall?

You can book your storage unit directly online on our website.

  • Get in touch with our experts to determine the most adapted size of box for your needs (m2, m3, duration, access, etc.)
  • Receive a personalised quote
  • Validate this quote
  • Receive a link on which you validate your invoice and the terms and conditions, then make your payment
  • Visit the agency to present your ID and get access to your storage unit

You can also book your box directly on-site.

  • Contact our experts to schedule an appointment, or come directly to the store during opening hours
  • Our team will evaluate your project to better understand your needs and to determine the recommended size of the box
  • Visit our centre and discover our services
  • Choose your storage unit and make your payment to start your rental contract immediately or on the date of your choice
  • Enjoy your box!

What documents are required to validate my reservation?

Once you have booked your storage unit, go to the agency to present your ID and proof of address before you can start storing your belongings in your storage unit.

When and how do I access my Lockall storage unit?

Using your digital key on your smartphone, you can access our centres and your storage unit whenever you need it. You have access to your Lockall storage unit 7 days a week within the opening hours of your centre.
To make your access simple and secure, parking spaces are available at our centres (covered parking depending on availability at each site).

Our sales team is here to support and guide you based on your needs, from Monday to Friday, 8 a.m. to 7 p.m., and on Saturday from 9:30 a.m. to 5 p.m.

What are the different box sizes offered by Lockall?

Lockall offers a wide range of storage units, from 0.5 m² to 50 m², depending on the site.

Our standard storage units range from 1 to 30 m², with a height of 2.50 to 2.70 meters.
Lockers of 0.5 m² measure 1 meter in floor space and 1 meter in height.

Special units refer to spaces larger than 30 m² and/or units that are drive-up accessible from outside.

Our storage units are divided into 5 categories:

  • Box S: 0.5 to 2 m²

  • Box M: 3 to 6.5 m²

  • Box L: 8 to 15 m²

  • Box XL: 17.5 to 30 m²

  • Special boxes: 30 to 50 m²

What are the different types of storage units offered by Lockall?

Lockall offers a wide variety of storage spaces.
You can choose between our lockers and our storage units.

The 0.5 m² lockers are perfect for storing small items packed in a few boxes or suitcases.
Our storage units, ranging from 1 to 50 m² (availability varies by location), are designed to meet a wide range of storage needs.

Special storage units refer to spaces larger than 30 m² and/or drive-up units that can be accessed directly by vehicle from outside.

In a hurry? Need regular access to your unit?
Make your life easier by choosing a unit with direct access or one located near an elevator.

How do I choose the size of my box?

Start by making a quick list of the items you plan to store: furniture, appliances, bulky items (that can’t be disassembled or packed in boxes), and an estimated number of boxes.

The unit size you’ll need depends on the volume to be stored, but to optimize your space, we recommend: stacking your boxes securely and storing furniture vertically to free up floor space.

Tip: If you plan to access your items regularly, it’s best to choose a slightly larger unit to allow for easy movement inside.

Estimate your storage needs based on your living space:

Type of items / property Recommended unit size
Small items and boxes 0.5 m² to 1.5 m²
Studio or 1-bedroom apartment 2 m² to 4 m²
2-bedroom apartment 5 m² to 6.5 m²
3-bedroom apartment 8 m² to 12.5 m²
4+ bedroom home 15 m² and above

As a general guideline, we recommend using a 1:10 ratio between your home’s surface area and the storage unit size. For example: the contents of a 50 m² apartment will typically fit into a 5 m² unit.

Is there a minimum / maximum rental period?

Your storage unit rental can last from a few weeks to several months or even years. There is no maximum duration for your needs. Lockall’s storage unit rental contracts are flexible, with a minimum of one month, non-binding and can be adapted to your different needs. Your monthly subscription is renewed every month until you no longer need it and decide to terminate the contract.

My needs have evolved/changed. Is it possible to change my box?

As our contracts are monthly, flexible and non-binding, you have the possibility to subscribe to a smaller or larger box, transfer your belongings, and cancel your old box, according to your changing needs.
Contact our team for more information.

How do I insure my stuff stored at Lockall?

When you book a storage unit you must take out compulsory insurance to cover your stored belongings.
Lockall offers a range of tailor-made insurance solutions to choose from depending on the value of your stored goods. The insurance level you choose will appear on your monthly invoices, and will automatically be cancelled with your storage unit once you decide to end your contract.

How do I get insurance from Lockall?

The process is simple — you choose your insurance directly when booking your storage unit by phone, email, or in person at the facility. It’s quick and easy!

How much does it cost to rent a Lockall storage unit?

The price of your box will depend on the size of the box you choose, its location on our site, your chosen insurance level, and the duration of the rental. At Lockall, you are bound to find a storage unit that fits your budget and your needs.

What is included in the rental price of a Lockall storage unit?

  • Access to your box 7 days a week
  • Secure parking for easy unloading
  • Access to your ultra-secure encrypted digital key
  • Free use of handling tools and trolleys to facilitate your move
  • Customer service with a dedicated team to advise you on-site and by phone

What payment methods are accepted?

Lockall accepts payment by debit and credit cards (Mastercard and Visa), and by bank transfer for businesses.

Can I change or cancel the reservation of Lockall’s storage space?

For any modification or cancellation of your reservation, please contact our team, who will be happy to assist you.
You have up to 14 days from the contract start date to cancel your reservation free of charge, as long as the unit has not been used.

How do I terminate my storage space rental contract and return my storage unit after the end of my contract?

Contact our team to notify your wish to cancel your contract up to 48 hours before its expiry date. You must empty and clean your box before leaving. And your account must be paid in full. If not, your cancellation request will not be taken into account and your contract will continue.
An inventory of fixtures will be made to validate your termination.

What happens if my box is not empty and clean on the scheduled departure date?

If your storage unit is not free and clean on the termination date, your contract will automatically be renewed.

Can I buy boxes and packing materials from Lockall?

You will find a wide selection of quality moving boxes and packing materials to protect your belongings in the best conditions in our online shop and on-site.

How does Lockall ensure the security of my storage unit?

The security of your property is our priority.
Our facility is equipped with 24/7 video surveillance and an alarm system
Access to the Lockall centre and your storage unit is via an ultra-secure, encrypted digital key that is certified to ISO/IEC 27001:2013, a technology adopted by banks.

Can I give access to my box to a third party?

Absolutely! You can manage and share access to your box with your friends and family, for a limited time or indefinitely, very easily. Just contact our team and tell them the details of the person you want to give access to your box, and an access email will be sent to them.

What are you allowed or not allowed to store in your box?

What is not allowed to be stored in your storage unit:

  • Objects that are flammable and present a fire or explosion hazard (fireworks, matches, aerosols, lighters, etc.)
  • Firearms and their ammunition
  • Perishable products (subject to rotting)
  • Living or dead animals
  • Illegal products and substances (drugs, stolen and smuggled items, counterfeits, etc.)
  • Contaminating and malodorous products
  • Explosive, flammable, oxidising, toxic, harmful and environmentally hazardous substances (compressed or liquefied gases, oils, acetone, methylated spirits, varnishes, pesticides, heavy metals, hydrogen, chlorates, fuming nitric acid, stain removers, etc.).

*Non-exhaustive list more details in our General Sales Conditions

Are the workshops & FabLabs equipped?

The workshops are not equipped/furnished. You can set up your workshop as you wish. Please note that it is forbidden to drill holes in floors and walls, to modify the electrical installation, and to continuously connect equipment such as fridges, heaters, etc. Everything must be returned to its original state when you leave.
The fablabs are equipped with workbenches and a toolbox.

My activity is noisy. Are the workspaces equipped with sound insulation?

Very noisy activities are not allowed at Lockall (please ask our team for more details).

How many people can use a workshop or fablab at the same time?

The fablabs can be used by up to 8 people.
For private workshops, please ask at the reception desk.

How does the reception of goods work at Lockall?

We can take care of receiving your packages. You have 48 hours to collect them. After this time, an invoice will be set up.
Our team can ensure the reception but not the unpacking and storage of your goods.

What are the advantages of using our service to receive your goods?

Facilitate your logistics by having your goods delivered directly to Lockall* (dedicated reception box – monitored by cameras, etc.)

Is the service suitable for all products?

Please refer to the list of prohibited products to be stored at Lockall.

Can someone collect my orders for me?

No, for security reasons, third parties are not allowed to collect a parcel on your behalf. Only the person to whom the delivery is addressed may pick it up, and they must present a valid form of ID at the time of collection.