Our terms of sale

Article 1 – General Information and Introduction

1. These general terms and conditions apply to the provision by the company LOCKALL, a simplified joint-stock company with a single shareholder and a capital of sixteen thousand euros (€16,000), registered with the Paris Trade and Companies Register under number 894 420 587, whose registered office is located at 50, Avenue Foch – 75016 Paris (hereinafter “ LOCKALL or the Provider "), of a storage space.
2. The Provider supplies professionals and individuals (hereinafter referred to as " Client(s) "") a service for providing individual and partitioned storage spaces (hereinafter referred to as " Box " according to the terms and conditions stipulated herein (hereinafter the " Service »).
3. These general terms and conditions (hereinafter referred to as the “ General Terms and Conditions " and specific conditions (hereinafter the " Special Conditions " are concluded between the Client and the Provider, and together with the Invoice mentioned in Article 3, constitute a service agreement (hereinafter the " Provision of services agreement » or « CONTRACT »).
4. The Client is informed that the stipulations set out in the Invoice, which contain specific rules applicable to the price and the Service, constitute special rules which, in the event of conflict, prevail over the stipulations of these General and Special Conditions, or any other general or special conditions established by the Provider and signed by the Client at any time.

    

Article 2 – Service Subscription

To benefit from the Service offered by the Provider, for the price stipulated in article 3, the Client must follow the following procedure.

The Client must establish initial contact with the Service Provider to define their needs, using one of the following methods:

1. 1. Through an online form accessible via the Provider's website www.lockall.fr by clicking on the "Contact Us" tab;
   2. By telephone at the number indicated on the website;
   3. By physically visiting one of the Provider's agencies.

Once the Client's needs have been qualified and their identity verified (identity card or passport only), and their agreement obtained on the terms of the Service, the Provider establishes this provision contract and an invoice in digital PDF format.

The service agreement and the invoice are sent by email to the Client's email address. This email includes a payment link through which the Client is invited to pay the amount indicated on the invoice according to the terms and conditions of Article 3.

The Service is subscribed to by the Client from the first payment referred to in article 3.

Article 3 – Service

1. The Service provided by the Provider to the Client, for the price stipulated in Article 4 and for the duration provided for in Article 15, aims to grant the Client the right to occupy and enjoy a space in accordance with the contractual terms, to the exclusion of any other right, and in particular any right of ownership.
2. The Service is subject to a Provision Agreement.
3. The storage space is made available to the Client for the sole purpose of storing non-hazardous goods. The Client agrees to accept the storage space in its current condition and not to require the Provider to make any additional modifications or equip it.
4. The storage spaces made available to Clients are located in the Provider's storage centers (hereinafter referred to as the " Storage center(s) The addresses are available on lockall.fr.
5. The surface area and location of the storage space made available to the Client are determined in the Special Conditions as well as on the Invoice.
6. The Client acknowledges having visited the storage space prior to signing this agreement and therefore acknowledges the suitability of the visited storage space to his needs.
7. The Client is expressly informed that the metric data or "strides" indicated when subscribing to the Service are given for illustrative purposes only and have no contractual value; the Provider cannot make any commitment in this regard.
8. The Provider may request the Client to change storage space during the term of the Contract, to a space of equivalent size, for any legitimate reason put forward by the Provider. The Parties will jointly agree on the date of the change, which must be set within one month of the Provider notifying the Client of the change.
9. This provision agreement cannot under any circumstances be construed or considered equivalent to a bailment agreement as defined in Articles 1915 et seq. of the French Civil Code. Indeed, LOCKALL is not bound by any of the obligations of a bailee, and in particular by any duty of safekeeping, preservation, maintenance, or return of the goods.
10. This provision agreement cannot be analyzed or considered equivalent to a lease agreement within the meaning of Articles 1708 et seq. of the Civil Code. Indeed, LOCKALL retains a certain degree of control over the storage spaces (access control, remote monitoring of doors and aisles, etc.).

     

Article 4 – Price, invoicing and payment

4.1 Price

1. The price of the Service is indicated, in euros (€) including all taxes (TTC), within the Special Conditions and the Invoice.
2. The Client is informed that the price is payable monthly (hereinafter the " Monthly Price »).
3. Prices are displayed and can be viewed at the Provider's agencies.
4. Without prejudice to the provisions of Article 16, the Provider reserves the right, at any time, to modify the Monthly Price of the Service, it being understood that the new Monthly Price is applicable only to contracts concluded from the date of entry into force of the new price.

4.2 Billing

1. When the invoice has been paid by the client, the client receives a payment receipt by email at their email address.
2. Each monthly payment is subject to a new invoice, in electronic PDF format, issued by the Provider and sent by email to the Client's email address.

4.3 Payment

1. The Client must pay the price due under the Invoice, corresponding to the first month of availability, and then each monthly payment.
2. The monthly price payment is made by the Client upon receipt of the invoice, unless otherwise agreed between the Provider and the Client.
3. The Monthly Price must be paid in full, without any possibility of credit, deferred payment or payment in installments, according to the following terms:

• 1. By bank card (Visa, MasterCard, Carte Bleue) via the payment link sent by email when the invoice is sent. Transactions are secured by the payment provider STRIPE. The customer must provide their card type, number, expiry date, and the three-digit security code on the back of the card.
  2. By SEPA mandate authorizing the monthly debit of the applicable monthly payment. Transactions are secured by the automated payment provider STRIPE. The Customer must provide their bank details (SEPA).

4.4 Default of payment

1. Any delay or failure to pay all or part of any sum due on its due date will result in the invoicing of management fees according to a schedule defined by the Provider.
2. In the event of non-compliance with the payment terms, the Provider also reserves the right to suspend access to the spaces and the execution of the Services until the invoices are settled.
3. In the event of a delay of more than 60 days, the Provider reserves the right to send the Client a registered letter with acknowledgement of receipt containing notification of the inventory of his goods located in the storage space, with a view to their valuation by a bailiff, in order to proceed with their sale, or their destruction in the event of non-existent market value.
4. The Client has, in this respect, consented by separate act, concurrently with the signing of this contract, to a transfer of ownership to the Provider.
5. These provisions apply without prejudice to any other legal or extrajudicial actions that the Provider may be entitled to take against the Client to obtain payment of its invoices.

    

Article 5 – Access to storage facilities and storage spaces

5.1 Customer Access

1. The Client has access to the storage facilities, their common areas, as well as their own space(s), by means of a digital key provided by the Service Provider via theApplication Lockall.
2. The application is available for free on the App Store (iOS) and on Google Play (Android).
3. The Provider undertakes to provide the Client with assistance in installing and using the Lockall Application.
4. After the initial login, the Customer is prompted to change their password.
5. If the Client does not have a compatible mobile phone, the Provider may, at the Client's request, assign them a numerical access code usable via the electronic tablet located in the center.
6. The assigned digital key or numerical code is strictly personal and may not be used by any third party under any circumstances. If the Client wishes to allow access to third parties, they must obtain a specific code in accordance with Article 5.3 below.
7. If the number code is forgotten, the Client must inform the Provider, who will proceed to reassign an access code.

5.2 Access by the Provider

The Provider's management team retains the right to access the Boxes in the following cases:

1. For safety reasons, in case of fire, flood, water damage or any other disaster;
2. To carry out maintenance and repair work, with ten (10) days' notice and an appointment agreed upon with the Client for the evacuation or protection of their property. In the event of no response or failure to appear at the appointment, the Service Provider may proceed with the work at the Client's expense and risk;
3. In the event of force majeure that endangers the lives of others or may damage property;
4. At the request of the police, customs, fire department or any other competent authority, or pursuant to a court order.

5.3 Third-party access

1. As a general rule, only the Client is authorized to access the space(s) made available to him/her.
2. However, if the Provider has any doubt about non-compliant use, it reserves the right to notify the competent authorities and authorize them to access the premises for verification purposes, at the Client's sole expense.
3. Providing additional access to third parties (employees, family members, etc.) is billed to the Client for any additional access.
4. The Client acknowledges and accepts, under their full responsibility, the actions carried out by any third party having access to their storage space following access granted at their request.
5. The Provider shall not be held liable for any damage caused by a third party or for any fraudulent use of access. The Client is solely responsible for the security of their password and login credentials.

    

Article 6 – Security

1. To ensure the security of the Boxes, the Service Provider implements the following measures:
   1. CCTV cameras in all common areas, entrance halls, gates and walkways of the Storage Centre;
   2. Access to the storage center is authorized via the digital key generated by the Lockall Application.
2. The Provider is bound by an obligation of means; its liability cannot be engaged in the event that these security measures are circumvented.
3. The Client agrees to comply with the following safety rules:
   1. Ensure that the storage space is locked at all times;
   2. To assume sole responsibility for any access by third parties to one's storage space;
   3. Do not make any electrical or digital connections in the Box or in the Storage Centre;
   4. Do not drill, paint, carry out any work or make any modifications in or on the Box and its walls;
   5. Do not obstruct access to safety installations (fire extinguishers, smoke detectors, fire doors, emergency exits, etc.);
   6. Ensure that no object protrudes from the walls of the Box or exceeds the maximum height;
   7. Ensure that the total load of stored items does not exceed 500 kg/m² ;
   8. Comply with the applicable rules established by the Service Provider;
   9. Leave a space of 60 cm minimum between the goods and the lighting or the fire suppression system;
   10. Take all necessary precautions to ensure that goods are not stored in a dangerous manner or in a way that poses a risk to others.

        

Article 7 – Occupancy and use of storage spaces

The Client is required to occupy and use the space(s) made available to him/her only for the purposes referred to herein.

The Customer is not authorized to:

1. 1. Use the Box as a place of work, residence, office, workshop or similar;
   2. To carry out any commercial, industrial, craft, liberal or professional activity within the Box, nor to use it as a business address;
   3. Engaging in any noisy, dangerous, inconvenient or unhealthy activity;
   4. Establish the registered office or place of business at the address of the Box;
   5. Occupying the Box for residential purposes;
   6. To assign or pledge to a third party any right to the Box or to make it available to a third party;
   7. Using the Box for illegal, criminal, immoral or tax fraud activities;
   8. Smoking or vaping, consuming alcohol, eating, or littering inside the Box.

Furthermore, the Client is not authorized to store or keep the following goods (non-exhaustive list) in the Box, common areas, parking lot or any other place belonging to the Provider:

1. 1. Any dangerous, prohibited, flammable, toxic, contaminating, explosive or malodorous product;
   2. Any product subject to specific storage regulations;
   3. Any perishable food, subject to rot or the spread of disease;
   4. Any product falling under categories E and F of the classification of goods for general stores (decree of June 19, 1956);
   5. Any flammable product or substance (gas cylinders, varnishes, oils, resins, paraffins, acetone, petroleum, alcohol, turpentine, benzene, nitrates, etc.);
   6. Any oxidizing product or substance (hydrogen, chlorates, peroxides, etc.);
   7. Any toxic product or substance (fertilizers, pesticides, nitric acid, thinners, herbicides, etc.);
   8. Any harmful product or substance (cleaning products, wood preservatives, paint stain removers, etc.);
   9. Any waste of any kind (toxic, radioactive, hazardous, animal matter, etc.) as well as any substance hazardous to the environment (CFCs, PCBs, heavy metals, etc.);
   10. All radioactive materials, biological agents or products containing asbestos;
   11. Any explosive product (fireworks, aerosol bombs, air fresheners, lacquers, automotive paints, varnishes, etc.);
   12. Any product that can cause the spread of disease, or that is sensitizing, carcinogenic or mutagenic;
   13. Any work of art or collectible, fur, jewelry, watch, precious stone, painting or object made of precious metal with a value exceeding €10,000;
   14. Any cash, securities, shares or equity;
   15. Any motorized land vehicle, marine vehicle or wreck;
   16. Any weapon in category A1, A2, B or C (firearms, ammunition, grenades, explosives, etc.);
   17. Any animal, dead or alive;
   18. Any item obtained through illegal trade, smuggling, theft or receiving stolen goods, as well as any illegal substance (drugs, counterfeit goods, etc.).

The Client retains sole ownership of the goods stored in the storage unit. The Service Provider accepts no liability for any damage caused, directly or indirectly, to the goods or persons resulting from this storage. The Client agrees to reimburse the Service Provider for any sums the latter may have paid to a third party on behalf of the Client.

Article 8 – Receipt of goods

1. The Service Provider ensures free reception of the Client's packages at the Storage Center, within the limit of two (2) packages of less than five (5) kg per monthBeyond that, this service is charged €50 including VAT per month.
2. Upon receipt of a package, the Service Provider notifies the Client via the commonly chosen contact method (email, SMS, telephone) within a maximum period of 48 hoursThe customer then has 48 hours to collect their package. After this period, storage fees will be charged.
3. 1. Packages weighing less than 5 kg: €5 per day ;
   2. Parcels over 5 kg and pallets: €15 per day.
4. The Customer can only collect their package during the time slots defined for each Storage Centre, as indicated at reception or on the website.
5. The Provider is solely responsible for receiving the packages, without checking or verifying their contents or condition, and declines all responsibility in the event of damaged, deteriorated or incomplete packages.
6. It is the Client's responsibility to ensure that delivery vehicles have a size compatible with the maximum sizes allowed in the storage facilities.

In case of doubt about the legality of a received package, the Service Provider reserves the right to notify the competent authority.

Article 9 – Assurance

Entering into a Contract with the Provider implies, mandatorily and for the entire duration of the Contract, taking out insurance with the Provider's services (hereinafter the " Mandatory Insurance »).

The mandatory insurance covers damage sustained and caused by goods stored in the storage unit(s), up to the value indicated according to the coverage level chosen:

The total value of the stored goods must not exceed the value of the subscribed tier. In the event of a dispute, reimbursement will be limited to the maximum amount of the subscribed tier.

The Provider's liability shall not exceed the total value declared at the time of subscription. It is the Client's responsibility to personally take out supplementary insurance with an approved company to cover any amount exceeding the subscribed limit.

Article 10 – Client Obligations

The Client is required to:

1. Read, accept and comply with these General Terms and Conditions;
2. Fully reimburse the Service Provider for any damages arising from a breach of the General Terms and Conditions;
3. Guarantee that he is the sole holder or owner of the stored goods;
4. Maintain the Box(es) in good condition and use them in accordance with the Contract;
5. Keep the box(es) closed and clean at all times;
6. Comply with current environmental regulations (recycling, waste, energy, water);
7. Use the Box(es) without causing damage to the environment or disturbances to other Customers (noise, odor, dust, leaks, etc.);
8. Personally carry out the cleaning and removal of any dust or waste in the Box(es);
9. Do not leave any waste or belongings in or outside the Boxes;
10. Do not sublet, lend or transfer the Boxes to third parties;
11. Do not commit any intentional offences and comply with all applicable laws and regulations;
12. Comply with all laws, local or national regulations, instructions from administrative authorities, as well as rules issued by insurers.

     

Article 11 – Obligations of the Service Provider

1. The Provider undertakes to provide the services described herein in accordance with best practices and to the highest standard. The Provider is therefore bound by a obligation of means and not of result. It is up to him to put in place the human and material resources necessary for the execution of his mission.
2. The Service Provider undertakes to inform the Client of the essential characteristics of the services provided before the signing of this agreement. In each storage facility, a staff representative is present to advise the Client regarding changes in their storage needs, or for any transport, moving, or utility vehicle rental requirements.

    

Article 12 – Liability

1. The goods are stored within the storage spaces at the Client's own risk and peril, at their exclusive expense and under their sole responsibility, who remains the sole custodian of said goods within the meaning of Article 1242 of the Civil Code, which the Client expressly acknowledges and accepts.
2. The Service Provider will inform the Client within a period of twenty-four (24) hours from the moment he becomes aware of the damage.
3. Unless the Provider can prove fault on its part, the Provider disclaims all liability for any damage to the Client's property. The Client releases the Provider from all liability and waives any right of recourse against it in the event of theft or damage to the stored property.
4. The Provider also declines all responsibility for damage caused, directly or indirectly, to property or persons due to improper, illegal or dangerous storage, which is the sole responsibility of the Client.
5. The Service Provider is not responsible for the consequences of any inspection carried out by the police, fire department, gendarmerie, customs, or any other administrative authority. The Client remains liable for any damage the Service Provider may incur as a result of such inspections.
6. In general, the Client guarantees the Provider against any claim or action by third parties due to its occupancy of the spaces or that of persons who have had access to the storage centers by means of its digital key or code.
7. The Provider is solely responsible for the actions of its employees. Neither party shall be liable for any loss of profits, customers, or business disruption.
8. The Client expressly acknowledges and accepts that, given the existence of the Mandatory Insurance, the fact that the Provider cannot verify the use of the spaces, and the impossibility of assessing the Client's risks, the exclusions and limitations of liability stated herein are in accordance with the specifics of the provision contract.
9. In any event, and within the limits provided by law, the Provider's liability is limited to the sums received for the Service and paid by the Client.

    

Article 13 – Costs

In the event of non-compliance or violation of these General Terms and Conditions, the Service Provider reserves the right to charge the following fees:

Article 14 – Termination of the contract

1. The Contract ends upon its termination in accordance with Article 15. At the end of the Contract, the digital key (or the numerical code) is deactivated by the Provider.
2. The termination of the Contract only takes effect after an exit inventory appointment has been held with the Provider's services, who validate the condition of the storage space.
3. The Client is required to return the storage space in the same condition as when it was received. Otherwise, they must pay the Provider the cleaning fees as indicated in Article 13.
4. The Client is required to leave the storage space free and empty of all belongings. Otherwise, they must reimburse the Provider for the costs incurred in removing the leftover belongings.

    

Article 15 – Duration and Termination

15.1 Duration

1. The Service subscribed to by the Client takes the form of a monthly subscription with no fixed term, no commitmentexcept in the case of a negotiated tariff agreement.
2. The Contract takes effect upon the first payment and lasts until terminated by either party.

15.2 Termination

Without prejudice to the provisions of Article 14, the Client may terminate this contract at any time by:

• Sending an email with read receipt to the Provider's email address provided on the Invoice;
• Or by registered letter with acknowledgment of receipt to the Provider's postal address indicated on the Invoice.

A notice of 14 days must be observed. The Client cannot under any circumstances claim a refund of the price paid for the current month.

In the event of a breach of these General Terms and Conditions by the Client, including failure to comply with the obligations and prohibitions set forth in Articles 6 and 9, the Service Provider reserves the right to terminate the contract by email with read receipt or by registered letter, stating the reason for termination. In this case, the Client will not be entitled to any refund for the current month.

Article 16 – Price Revision

1. The Provider reserves the right to revise its prices every six months, with prior notice of fifteen (15) days notified to the Client.
2. The Client has fifteen (15) days to object to the price revision. In the event of an objection, the Contract will be considered terminated.
3. If the Client does not respond within this timeframe, the Client is deemed to have accepted the price revision.

    

Article 17 – Force majeure

Pursuant to Article 1218 of the Civil Code, a party to the Contract cannot be held liable for the non-performance of its obligations resulting from a case of force majeure, i.e., an impediment:

1. Completely independent of his will;
2. That she could not reasonably have anticipated at the time the Contract was concluded;
3. That she cannot reasonably avoid or overcome.

The party invoking Force Majeure must inform and justify this to the other party without delay by any written means (email, letter). The parties will meet to find a mutually acceptable solution to allow the continuation of the Contract. The Contract will be partially suspended during this consultation period.

If the case of Force Majeure exceeds twenty (20) days Upon notification, the Contract may be terminated without notice by either party, by registered letter with acknowledgment of receipt, without either party incurring any liability. Each party shall bear its own costs resulting from the Force Majeure event.

Article 18 – Separability

1. If any provision of these Terms and Conditions is deemed illegal, void, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by law. The unenforceable portion shall be deemed severed from these Terms and Conditions, without affecting the validity and enforceability of any other remaining provisions.

    

Article 19 – Non-transfer of the contract

1. These General Terms and Conditions are concluded in person and are therefore non-transferable. The Client may not assign, in whole or in part, the benefit of the Contract or the related rights and obligations. The Storage Unit may only be used by the Client and/or those to whom the Client grants power of attorney.
2. Any breach of this article will result in the immediate and automatic termination of the Contract at the Client's sole expense. In this case, the fee paid for the current month and the security deposit will remain the property of the Service Provider.
3. The Provider may assign these General Terms and Conditions in the event of a takeover, sale, merger or acquisition.

    

Article 20 – Amendment of the General Terms and Conditions

1. The Provider has the right, at its sole discretion, to update, modify or replace all or part of these General Terms and Conditions by sending the new version in PDF format to the Client by email.
2. The Client's continued performance of the contract constitutes acceptance of the new terms and conditions.

    

Article 21 – Right of withdrawal

1. In accordance with Article L.221-18 of the Consumer Code, the Client, whether a consumer or a non-professional, has a period of fourteen (14) days to exercise their right of withdrawal from a distance contract, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25 of the same code.
2. The Client, whether a consumer or non-professional, may therefore cancel the Service Agreement within 14 days of its conclusion, without charge or penalty. The sums paid will be fully refunded to the original payment method within a maximum period of 30 dayssubject to bank processing times.
3. The Client, whether a consumer or non-professional, is informed that the exercise of their right of withdrawal is excluded once LOCKALL has made a Box available to them and the Service has begun to be performed, in accordance with Article L.221-28, 1° of the Consumer Code.

    

Article 22 – Applicable Law and Jurisdiction

1. These General Terms and Conditions are subject to the French law.
2. In the event of a dispute between LOCKALL and a consumer or non-professional Client, if the consumer protection law of the latter's country of residence contains more advantageous provisions, these shall apply regardless of the choice of French law.
3. In the event of a dispute between LOCKALL and a professional Client, express jurisdiction is granted to the Courts of Paris, notwithstanding the plurality of defendants, incidental claim or third-party claim, even for emergency or protective proceedings, in summary proceedings or by application.