The most frequently asked questions about Lockall self-storage

Lockall answers your questions about the various aspects of self-storage and workspaces within its premises.

The storage with transport service is currently offered in Île-de-France.
However, if you live outside this area, we study requests on a case-by-case basis. Feel free to contact our experts to see what solution can be put in place for your situation.

The transport of very heavy items such as grand pianos or goods weighing more than 80 kg is not offered by our partner. This requires the handling of a specialized company.

If you are a particular, we recommend that you choose a box adapted to the size of your belongings (moving, work, lack of space, seasonality, etc.). You benefit from a 7-day access, of a enhanced security and of trolleys made available to facilitate your deposits and withdrawals. Our teams are available to help you evaluate the ideal surface and advise you on the best solution.

If you are a business or a artisan, Lockall provides you with secure storage units for your material, your stocks or you archives, as well as modular workspaces within the House of Artisans (offices, workshops, meeting rooms, etc.). You benefit from flexible contracts, of a 7-day access and practical services likehigh speed internet and the 24/7 surveillance. THE contracts are flexible without lease or commitment. Our teams accompany you to find the most suitable solution to your activity.

No, insurance is not included in the unit price. However, she is taken out at the same time as your contract and appears directly on the same invoice as your unit rental. Its amount depends on the value of the stored items and not on the size of the unit: a 1 m² unit can hold valuable items, sometimes more valuable than in a larger unit.

L’insurance offered is AXA insurance, mandatory and directly linked to your Lockall contract. No external insurance solution is accepted.

Please refer to the list of products prohibited for storage at Lockall.

Yes, our partner can transport artworks and valuable items.

No, you have the flexibility to choose the service most suited to your needs.

Yes, the entire center is equipped with high-speed WiFi accessible free of charge to our customers.

The equipment is not available for rent.

  • THE cartons and other packaging supplies are available at the purchase in the Lockall shop.
  • THE chariots are made available to customers free of charge to facilitate the transport of their belongings. Thank you for do not leave them in storage areas and of the put back in their place after use.

The process is simple: you choose your insurance directly when booking your storage unit by phone, e-mail or in branch — it's very straightforward!

Although Lockall offers enhanced security for your storage, it is mandatory to take out insurance for your stored belongings.

The price of insurance varies depending on the insured value of the items you wish to store in your box and on the size of the unit selected.

L’assurance Lockall is available from 15€ for an box S. Our teams are at your disposal to advise you on the best solution.

In the event of a claim, you must report the incident to our Lockall teams.
We support you in building your case file and guide you through the necessary steps with theAXA insurer, depending on your contract and the coverage you have taken out.

All our carriers are professionals insured for the transport of goods. You must take out insurance when you confirm the rental of your storage unit with transport.

Fablabs can be used by up to 8 people.
For private workshops, please inquire at the reception.

Very noisy activities are prohibited at Lockall (for more details, please inquire at the reception).

A/An Fablab (short for « fabrication laboratory ») is a collaborative space where users can design, prototype and manufacture physical objects using digital tools and specialized machines. 

These venues are centers of innovation and creativity. They can host professionals looking to develop prototypes or experiment with new ideas.

To optimize the use of your storage space, organize your boxes methodically by arranging them to maximize available space. Don't forget the vertical space by stacking your boxes with the heaviest at the bottom.

Use a clear labeling system to identify the contents of each box and make later searches easier. Create a clear access path to easily reach your stored items without having to move all the boxes.

Finally, make sure to use protective materials such as sturdy cardboard, wrapping and covers to prevent damage during storage.

Yes, Each Lockall center has a designated area for the parking and a unloading area. This allows you to unload your belongings easily and safely near your storage unit.

Yes, it is possible to organize a reservation from abroad. You can contact us by telephone, by e-mail or via our online questionnaire so that our teams support you and provide you with personalized quote.

Reserving a box is not possible directly online. You can contact us by telephone, by e-mail or come directly to our location in order to benefit from more than one visit to the center to assess the size of the box suited to your needs.

At the house of LOCKALLWe understand that your needs can change.

Our monthly, flexible and commitment-free contracts allow you to:

  • switch to a smaller or larger box,
  • transfer your assets easily,
  • terminate your old box according to your needs.

We offer suitable solutionswith transparent and understandable policies.

Please inform us as soon as possible. to facilitate the process.
For detailed information, feel free to contact our team.

You have several options for buying boxes: specialty stores, supermarkets, or online retailers. At Lockall, we also offer the possibility of buying your boxes directly from our centers. You'll find a variety of box types available, tailored to your needs in terms of size and reinforcement. Before making your choice, we encourage you to compare costs and quality to find the boxes that best suit your storage and moving needs.

Yes. A Lockall team is on site during reception hours to help you in case of technical issue.
Outside these hours, you can contact our customer service by phone in case of a real emergency (locked at a center at night or on weekends).

L’application Lockall lets you manage your space with ease.
With your personal account, you can:

  • Open and close your space without keys or padlocks,
  • Access the center from your smartphone,
  • Manage your access and share it with your relatives or collaborators,

Everything is done securely And 100% digital.

Yes, it is possible to obtain an invoice in the name of your company.
All you need to do is provide your Kbis extract and to pass it on to our team during your booking.

No, managing your booking and invoices is not available online.
For any questions regarding your CONTRACT or you payments, all you need to do is contact our team directly by phone, email or by visiting the reception desk of your Lockall center.

Yes, you can pay with a foreign bank card.
Lockall accepts payments by debit card And credit card (Mastercard And Visa).
For the companiesPayment is also possible by bank transfer.

Yes. Your Your invoice is automatically sent to you by email each month. at the address associated with your customer account. You can also request a copy to our team on site if necessary.

Yes, it is possible if there is a real need.
L’access history to your space can be provided by our team on site, on request.
Each opening being recorded via the Lockall app, we can thus trace the entries if necessary.

Yes, it is possible to transfer your contract from one Lockall site to another.
Our flexible no-commitment contracts let you change centers if your needs evolve.
Simply contact our team to organize the transfer and choose the most suitable site.

If your storage unit is not free and clean by the cancellation date, your contract will be automatically renewed.

Lockall accepts payments by debit and credit card (Mastercard and Visa), and by bank transfer or bank account details for businesses.

Our meeting rooms measure up to 38.5m² m2 and can accommodate several people depending on size.

External visitors are authorized under the responsibility of the customer, and must always be accompanied by the contract holder and must register in the register at reception.

Renting a flexible workspace offers:

  • Cost control without long-term commitment.
  • Adaptation to the evolving needs of your business.
  • A stimulating environment that boosts productivity.

Our work and storage spaces are fully equipped to meet your professional needs :

  • High-speed internet connection
  • Ergonomic furniture
  • Relaxation areas And coffee corner
  • Equipped kitchen
  • Parking And unloading area
  • Elevators And chariots to facilitate the transport of your goods

No. However, we provide you with a kitchen equipped with microwaves, coffee machines, and dining tables.

You can park safely in our car park, free for our customers, during opening hours. The parking spaces in front of the sliding doors are only reserved for loading/unloading the storage space.

Non, for security reasons, no third party is authorized to collect a parcel on your behalf. Only the person concerned by the order can pick up the parcel, and must present a valid ID at the time of collection.

Make your logistics easier by having your goods delivered directly to Lockall.* (buffer storage – monitored by cameras, etc.)

We can take care of receiving your parcels. You have 48 hours to come and pick them up. After this period, a charge applies.
Our team can handle the reception but not the unpacking of your goods.

Yes, you can receive your deliveries directly on site.
Each center Lockall is designed to facilitate the receipt and drop-off of parcels or goods, thanks to our secure spaces, our unloading areas and our accessible parking.

For more details depending on the chosen center, contact our team on site.

No, you can pay for your unit rental and the transport service by bank card, or by transfer for professionals.

Absolutely! We offer a full storage-with-transport service to simplify your project. You are free to choose the provider of your choice and simply rent a Lockall storage unit without the transport service.

When moving, finding a safe and convenient place to store your boxes is essential. Garages, basements, attics or temporary spaces may seem like options, but they often present major drawbacks in terms of security and protection from outside elements.

At Lockall, our units offer a secure and convenient solution for your storage needs during a move. With our secure facilities and 24/7 surveillance, your belongings are in good hands. Our additional services, such as our unloading areas for bulky boxes, add value to your moving experience.

We do not offer a van rental service. However, Lockall works with moving partners who can handle the transfer of your belongings, from your home or business premises to Lockall centers.

Yes, Lockall works with moving partners. Their services adapt to your needs: type of goods to transport, level of fragility, volume or distance of the trip.

We are by your side

Our sales team is here to assist you and provide information according to your needs from Monday to Friday from 8am to 8pm, and on Saturday from 9am to 6pm.

Contact us