The most frequently asked questions about Lockall self-storage

Lockall answers your questions about the various aspects of self-storage and workspaces within its premises.

At Lockall, we offer secure, clean and innovative storage spaces, meeting the specific needs of individuals and professionals. Our box rental solution is flexible and reliable, with contracts adapted to your needs, whether for a short or long term.

We are expanding to be where you need it and have a storage center closest to you. We offer competitive prices and dedicated staff to assist you with your move or other storage need, always with modern and secure facilities.

  • Storage and receipt of goods and merchandise
  • 24/7 Video Surveillance
  • Access 7/7
  • Unloading area
  • Handling tools
  • Secure opening with phone application

No, you can pay for your unit rental and the transport service by bank card, or by transfer for professionals.

We do not offer a van rental service. However, Lockall works with moving partners who can handle the transfer of your belongings, from your home or business premises to Lockall centers.

Access to your box is available 7 days a week, from 6am to 11pm in all our centers.
The only exception: the center of Paris 8accessible from 7am to 9pm.

Therefore, it is not possible to access your box. during the night (outside of these hours).

Are you a professional? Contact our team to discuss your specific needs and discover our suitable solutions.

In our shop you will find a wide selection of quality moving boxes and packing materials to protect your belongings in the best conditions.

Absolutely ! You can manage And share access from your box to your relatives or to your collaborators, for a period limited or indefiniteVery easily. Contact our team to tell us the contact details of the person to whom you wish to give access to your box, and a access email It will be sent to him.

No, Lockall does not offer business address registration services.
Our spaces are designed for storage and the on-site professional activities (workshops, offices, meeting rooms), but they cannot be used as registered company address.

No, managing your booking and invoices is not available online.
For any questions regarding your CONTRACT or you payments, all you need to do is contact our team directly by phone, email or by visiting the reception desk of your Lockall center.

For any modification or cancellation of your reservation, you must contact our teams who will be happy to help you.
You have until 14 days after the contract start date to cancel their reservation free of charge, as soon as the box has not been used.

Yes, you can pay with a foreign bank card.
Lockall accepts payments by debit card And credit card (Mastercard And Visa).
For the companiesPayment is also possible by bank transfer.

The process is simple: you choose your insurance directly when booking your storage unit by phone, e-mail or in branch — it's very straightforward!

Although Lockall offers enhanced security for your storage, it is mandatory to take out insurance for your stored belongings.

The price of insurance varies depending on the insured value of the items you wish to store in your box and on the size of the unit selected.

L’assurance Lockall is available from 15€ for an box S. Our teams are at your disposal to advise you on the best solution.

No, insurance is not included in the unit price. However, she is taken out at the same time as your contract and appears directly on the same invoice as your unit rental. Its amount depends on the value of the stored items and not on the size of the unit: a 1 m² unit can hold valuable items, sometimes more valuable than in a larger unit.

L’insurance offered is AXA insurance, mandatory and directly linked to your Lockall contract. No external insurance solution is accepted.

In the event of a claim, you must report the incident to our Lockall teams.
We support you in building your case file and guide you through the necessary steps with theAXA insurer, depending on your contract and the coverage you have taken out.

All our carriers are professionals insured for the transport of goods. You must take out insurance when you confirm the rental of your storage unit with transport.

Fablabs can be used by up to 8 people.
For private workshops, please inquire at the reception.

Very noisy activities are prohibited at Lockall (for more details, please inquire at the reception).

A/An Fablab (short for « fabrication laboratory ») is a collaborative space where users can design, prototype and manufacture physical objects using digital tools and specialized machines. 

These venues are centers of innovation and creativity. They can host professionals looking to develop prototypes or experiment with new ideas.

Lockall offers you a wide range of storage boxes from 0.5 to 50 m², available depending on each site.

  • Our box from 1 to 30 m² measure between 2.50 and 2.70 m high.
  • THE lockers of 0.5 m² measure 1 m on the ground And 1 m high.
  • THE special boxes are spaces of more than 30 m² and/or boxes accessible with a vehicle, outdoors.

Our boxes are divided into 5 categories :

  • Box S : of 0.5 to 2 m²
  • Box M : of 3 to 6.5 m²
  • Box L : of 8 to 15 m²
  • Box XL : of 17.5 to 30 m²
  • Special boxes : of 30 to 50 m²

Lockall provides you with a wide variety of storage spaces.
You have the choice between our instructions and our storage box.

  • THE lockers of 0.5 m² are an ideal size for storing small objects, cardboard boxes or suitcases.
  • THE storage box from 1 to 50 m² (sizes available depending on each site) meet a multitude of needs.

THE special boxes are spaces of more than 30 m² and/or boxes accessible outdoors with a vehicle.

Are you in a hurry? Do you needaccess regularly to your box?
Opt for a box with direct access or near an elevator for greater simplicity.

Once your box is reserved, go to the agency to present your ID and proof of address before you can start storing your goods in your storage box.

All of our Lockall centers have two types of schedules:

  • Reception hours (presence of the team on site)
  • Customer access times (standalone access with mobile application)

Reception hours by center :

  • Paris 8 : Monday-Friday 8:00 a.m.-7:00 p.m., SATURDAY 9:30 a.m.-12:30 p.m. Then 1:30 p.m.-5:30 p.m.
  • Lognes : Monday-Friday 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-5:30 p.m.
  • Suresnes : Monday-Friday 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-5:30 p.m.
  • Poissy : Monday-Friday 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-5:30 p.m.
  • Argenteuil : Monday-Friday 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-1:30 p.m. Then 2:30 p.m.-5:30 p.m.
  • Vélizy : Monday-Friday 9:30 a.m.-12:30 p.m. Then 1:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-12:30 p.m. Then 1:30 p.m.-5:30 p.m.
  • Cergy : Monday-Friday 9:30 a.m.-12:30 p.m. Then 1:30 p.m.-6:30 p.m., SATURDAY 9:30 a.m.-12:30 p.m. Then 1:30 p.m.-5:30 p.m.
    Closing reception Sunday in all centers.

Customer access times :

  • All our centers are accessible 7 days a week from 6 a.m. to 11 p.m.,
  • except Paris 8 : access to 7am to 9pm.

The security of a storage unit is essential to protect your belongings. When choosing a storage unit:

  • Check for advanced security systems such as CCTV cameras, alarms, and controlled access.
  • Make sure the site is fenced and well lit, thus reducing the risk of intrusion.
  • Opt for facilities equipped with security personnel or a 24-hour monitoring system for continuous protection.
  • Finally, find out about the storage facility’s specific security policies, including emergency protocols.

No, it is up to you to prepare and package your goods for transport. The movers are responsible for collecting all the belongings already ready to be transported.

Our premises are ventilated, but not air conditioned. There continuous ventilation helps limit hygrometric shocks, mold and humidity accumulation. An ideal choice for sensitive materials like wood, paper, or certain paints.

Absolutely. All our Lockall sites are equipped with a monitoring device 24/7 video surveillance, ofintrusion alarms and a system ofsecure access by personalized account via our mobile application.
Every entry and every movement is controlled and traced, guaranteeing the optimal security of your property.

No, at Lockall there is no security deposit or handling fees.
Our contracts are sans engagement, you are free to cancel at any time.

The rental of your storage unit can last a few weeks, several months or even years.
There is no no maximum duration.

THE Lockall contracts are :

  • flexible,
  • of a minimum duration of one month only,
  • sans engagement,
  • And tailored to your needs.

Your monthly subscription is simply renewed every month until you decide to terminate the contract.

Yes. A Lockall team is on site during reception hours to help you in case of technical issue.
Outside these hours, you can contact our customer service by phone in case of a real emergency (locked at a center at night or on weekends).

L’application Lockall lets you manage your space with ease.
With your personal account, you can:

  • Open and close your space without keys or padlocks,
  • Access the center from your smartphone,
  • Manage your access and share it with your relatives or collaborators,

Everything is done securely And 100% digital.

Yes, it is possible to obtain an invoice in the name of your company.
All you need to do is provide your Kbis extract and to pass it on to our team during your booking.

Yes. Your Your invoice is automatically sent to you by email each month. at the address associated with your customer account. You can also request a copy to our team on site if necessary.

Yes, it is possible if there is a real need.
L’access history to your space can be provided by our team on site, on request.
Each opening being recorded via the Lockall app, we can thus trace the entries if necessary.

Yes, it is possible to transfer your contract from one Lockall site to another.
Our flexible no-commitment contracts let you change centers if your needs evolve.
Simply contact our team to organize the transfer and choose the most suitable site.

If your storage unit is not free and clean by the cancellation date, your contract will be automatically renewed.

Lockall accepts payments by debit and credit card (Mastercard and Visa), and by bank transfer or bank account details for businesses.

Our meeting rooms measure up to 38.5m² m2 and can accommodate several people depending on size.

External visitors are authorized under the responsibility of the customer, and must always be accompanied by the contract holder and must register in the register at reception.

Renting a flexible workspace offers:

  • Cost control without long-term commitment.
  • Adaptation to the evolving needs of your business.
  • A stimulating environment that boosts productivity.

Our work and storage spaces are fully equipped to meet your professional needs :

  • High-speed internet connection
  • Ergonomic furniture
  • Relaxation areas And coffee corner
  • Equipped kitchen
  • Parking And unloading area
  • Elevators And chariots to facilitate the transport of your goods

No. However, we provide you with a kitchen equipped with microwaves, coffee machines, and dining tables.

You can park safely in our car park, free for our customers, during opening hours. The parking spaces in front of the sliding doors are only reserved for loading/unloading the storage space.

Non, for security reasons, no third party is authorized to collect a parcel on your behalf. Only the person concerned by the order can pick up the parcel, and must present a valid ID at the time of collection.

Please refer to the list of products prohibited for storage at Lockall.

Make your logistics easier by having your goods delivered directly to Lockall.* (buffer storage – monitored by cameras, etc.)

We can take care of receiving your parcels. You have 48 hours to come and pick them up. After this period, a charge applies.
Our team can handle the reception but not the unpacking of your goods.

Yes, you can receive your deliveries directly on site.
Each center Lockall is designed to facilitate the receipt and drop-off of parcels or goods, thanks to our secure spaces, our unloading areas and our accessible parking.

For more details depending on the chosen center, contact our team on site.

The transport of very heavy items such as grand pianos or goods weighing more than 80 kg is not offered by our partner. This requires the handling of a specialized company.

Yes, our partner can transport artworks and valuable items.

Absolutely! We offer a full storage-with-transport service to simplify your project. You are free to choose the provider of your choice and simply rent a Lockall storage unit without the transport service.

No, you have the flexibility to choose the service most suited to your needs.

The storage with transport service is currently offered in Île-de-France.
However, if you live outside this area, we study requests on a case-by-case basis. Feel free to contact our experts to see what solution can be put in place for your situation.

When moving, finding a safe and convenient place to store your boxes is essential. Garages, basements, attics or temporary spaces may seem like options, but they often present major drawbacks in terms of security and protection from outside elements.

At Lockall, our units offer a secure and convenient solution for your storage needs during a move. With our secure facilities and 24/7 surveillance, your belongings are in good hands. Our additional services, such as our unloading areas for bulky boxes, add value to your moving experience.

Yes, Lockall works with moving partners. Their services adapt to your needs: type of goods to transport, level of fragility, volume or distance of the trip.

We are by your side

Our sales team is here to assist you and provide information according to your needs from Monday to Friday from 8am to 8pm, and on Saturday from 9am to 6pm.

Contact us